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Frequently Asked Questions
My TelaZoom - Worldtalk account
How long does it take to activate my service with WorldTalk?
Once you’ve registered, it will take approximately five business days for the transition to be made between your current long distance provider and WorldTalk
Once I have signed up for WorldTalk Service, how do I know when I am on the service?
To confirm that the transition has been completed, simply dial 1-700-555-4141 (toll free) and wait for the voice message recording to inform you of your current long distance carrier. If the message indicates Telehop, your Telehop Long Distance account is now active.
How long will it take before I am switched to my new WorldTalk service?
How many bills will I receive, if I switch my long distance service provider?
How do I make a long distance call using WorldTalk Long Distance service?
What will happen to my current local and long distance service if I register for Telehop Long Distance?
Are my calls rounded to the nearest minute?
Can I send faxes using WorldTalk?
Who do I call if I have a problem with my account?
How do I find out if Telehop Long Distance is available to me?
Can I add more phone lines to my account?
How do I make long distance calls with WorldTalk?
When will I receive my WorldTalk bill?
Are there any contracts to sign with WorldTalk?
I recently signed up for WorldTalk long distance service and received my first bill from WorldTalk. I also received a bill from my previous long distance provider. Why was I billed by two companies?
Do I have to sign up with WorldTalk for any length of time?
Will any long distance charges appear on my local phone bill?
Are there any commitments when I sign up with WorldTalk?
How do I pay my WorldTalk bill?
How am I billed?
Does WorldTalk accept credit card payments?
Are there any government taxes charged for my WorldTalk long distance calls?
Are there any fees or minimum usage requirements?
What are the billing increments?
Can I cancel my WorldTalk service at any time?
Billing - Business
How are my WorldTalk calls billed?
My office has many employees and I want to monitor their long distance calls. Can WorldTalk provide access codes?
I have many lines at my office. Can I switch all of them to WorldTalk?
Can WorldTalk provide detailed billing?
Will my fax machine work with WorldTalk?
Does WorldTalk offer Calling Cards?
What are the billing increments for WorldTalk Virtual cards?
What happens if I place a call and no one picks up? Will I still be charged for the call?
What is the right access number for the city, in Ontario, that I am calling from?
What is a firewall?
What does WorldTalk do with my private information?
What is the Secure Socket Layer (SSL)?
How do I know this is safe?
What does the thawte Secure Site Seal indicate?
What does encryption mean?
What kind of encryption is being used on the WorldTalk Web site?
What level of encryption does my browser support?
How do I get a browser with 128-bit (strong) encryption?
What does authentication mean?
What happens if I have session cookies turned off?
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